General Delivery Information

When ordering please give us as much information as possible.

For example: a suitable delivery day, if the items need to be delivered to your neighbour/work or even some directions if it is difficult to find. It is always helpful to know if the item is for a gift and whether you need it delivered by a certain date - If we do not know we can’t help.

Please provide a mobile number and email address so we can contact you if needed.

For processing and delivery times please see dropdown sections below - all times below are for UK Only. Please keep in mind our processing and delivery times when ordering. We always do our utmost to process your order as quickly as possible but at busier times it may take a little longer.

Stock Availability

Most of our Prints available are 'In Stock' but our stock changes daily. For POD or Print on Demand, Typography and Personalised Prints please allow 8-10 working days. If the order is for a framed print please allow a maximum of 2 weeks.

If the item is displayed as 'Available to Order', we expect delivery to be approximately 2 weeks. We will confirm availability and give you an estimated delivery date.

Delivery from our suppliers vary and can be up to 2 weeks depending on the item and availability. Some of our suppliers send directly to our customers, saving time and is dependent on availability of their stock.

We will notify you of any delays but if you require any urgent attention please contact us as soon as possible.

How We Ship Your Orders

Please note all information regarding delivery below relates to 'In Stock' items only.

Unframed, Rolled/Tubed Open Edition Prints and Smaller Limited Edition Prints (Sent Flat) - Please allow 3-5 working days

Sent via DPD - You will be sent a text and/or email with details how you can track your order. You can also change the delivery slot, as well as leave the item in a safe place or with a neighbour. It is advisable to avoid leaving perishable goods outside.

Medium to Large Sized Limited Edition Prints - Please allow 3-5 working days

Sent via DPD (under 1m longest length) - You will be sent a text and/or email with details how you can track your order. You can also change the delivery slot, as well as leave the item in a safe place or with a neighbour. It is advisable to avoid leaving perishable goods outside.

Framed Posters/Prints and Limited Edition Prints - Please allow 5-10 working days

Sent via TNT - You will be sent an email with details how you can track your order.

Framed Personalised Prints and Typography Prints - Please allow 7-14 working days

Sent via TNT - You will be sent an email with details how you can track your order.

International orders

Please allow 1 week on top of any of the indicative times above.

Receiving your order

Missed Delivery

If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day, or they will post a card to offer you a collection from a local collection point or re-delivery when convenient.

If the delivery is via our fragile delivery network, the delivery will be attempted the following week. Please contact us to confirm by Telephone: 01592 643227 or email sales@enidhuttgallery.com

Refused Delivery

If you should refuse delivery of goods or are not available to accept the delivery on 1st and 2nd delivery attempt, you will be required to cover any extra costs incurred

All quoted delivery prices and free delivery are for most UK addresses. Some areas will incur additional charges and may also experience delivery delays; morning and Saturday deliveries are optional depending on area and will also incur additional charges.

**If the contents are damaged, please notify us as soon as possible and within 2 days**

If you have a problem or if the item is damaged, please contact us as soon as possible by Telephone: 01592 643227 or email sales@enidhuttgallery.com

Where’s your order?

Before contacting us to see where your order is, please see our dispatch timelines below and if you want further details please email sales@artinprint.co.uk

Article	Packaging info	Lead time and delivery time after dispatch.
Small Pieces	Smaller pieces are sent DPD. Posters and loose open prints are supplied tubed. Limited edition prints are sent flat.	Lead time: 3-5 working days processing and packaging Delivery time: Next Working Day Delivery Service
Medium Pieces	Mid-sized Prints and Small Framed Pictures are sent via DPD or TNT on a next day service. These pieces are evaluated and wrapped accordingly. Sometimes, if fragile we may send these items using a fragile carrier which may take a little longer.	Lead time: 3-5 working days processing and packaging Delivery time: Next Working Day Delivery Service
Large Items and Artwork	Large sized art is sent via TNT and our fragile courier. Sometimes if local it may be hand delivered by one of our staff. International orders are sent via TNT. We will arrange a suitable delivery date once we have processed your order.	Lead time: Up to 5-7 Working Days. Please allow time to package and despatch higher value items Delivery time: We will contact you to arrange delivery.

Should you have more specific postage requirements please give us a call on 01592 643227 - We will endeavour to meet all special requests for deliveries however it may not always be possible due to our Courier's own policies.